Customer Service

If you have a question regarding our products, policies or procedures, please contact our customer service or technical support department. You may reach those departments by calling, faxing or sending a note by e-mail or traditional mail.

By Phone:
Customer Service: +44 (0) 1223 423723
Technical Support: +44 (0) 1223 427890
 
By Fax:
Send To: +44 (0) 1223 420164
 
By E-mail:
Customer Service:  sales@harvardapparatus.co.uk
To Place an Order:  orders@biochrom.co.uk
Technical Support:  support@hbiosci.com
 
By Traditional Mail:
Biochrom Limited / Harvard Apparatus UK
Building 1020
Cambourne Business Park
Cambourne
Cambridge, UK
CB23 6DW

For a complete listing of other Harvard Apparatus locations or authorized representatives, please see the contact us page.


Frequently Asked Questions

  1. How Do I Establish an Open Account with Harvard Apparatus Ltd?
  2. How Can I Get a Copy of My Credit Card Payment Receipt?
  3. How Can I Get a Copy of My Invoice?
  1. How Do I Establish an Open Account with Harvard Apparatus Ltd?
    An open account allows customers to place orders using an official purchase order. Many customers already have accounts already set up. However if you are unsure please contact us to discuss your requirements.
  2. How Can I Get a Copy of My Credit Card Payment Receipt?
    Copies of receipts, along with the invoices, are mailed to the end user within 2-3 business days of merchandise shipment. If you have not received a copy of your credit card receipt and invoice in the mail within 10 business days from the date on your packing list, then please call our accounts department at +44 (0) 1223 423723 to have a copy faxed.
  3. How Can I Get a Copy of My Invoice?
    If you need a duplicate copy of your invoice, please call us on +44 (0) 1223 423723 to have a copy faxed.